Navigating hospitality in cleaning: balancing between attention and respect

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Hospitality in cleaning is much more than simply cleaning rooms. It is about creating an atmosphere of care, respect and consideration not only for the client but also for the employees who perform these tasks. It is important to work according to the rules.

The importance of paying attention to the cleaner
When staff feel valued, this radiates to customers. This shared understanding highlights the importance of attention from the cleaning company to employees at all levels.

Shared responsibility for hospitality
Hospitality extends beyond the cleaners. The involvement of all business facets, including executives and clients, is crucial to a hospitable environment.

Customer engagement and hospitality
The customer plays a significant role in creating a hospitable environment. Respecting and integrating cleaners as colleagues contributes to a positive interaction.

Active employee involvement.
Listening to feedback and giving employees room to shape their own work contributes to a hospitable work environment.

Authentic hospitality: training versus natural nature
While training in hospitality is helpful, it is important to respect the natural nature of employees and not create artificial hospitality.

 

Practical tips for hospitable cleaning
Concrete advice, such as introducing new employees to customers and treating the environment with respect while working, contributes to a hospitable experience.

Hospitality: attention, care and respect
Creating an atmosphere of hospitality is all about attention and respect for both employees and customers, leading to a positive work environment for everyone.

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